Sloane & Sons Delivery Options
For the vast majority of orders, we deliver free and next day (assuming the product is in stock) - it's all part of the high quality, personalised service we are determined to offer every customer.
When you arrive at the checkout you will be presented with two delivery options: Free Delivery or Saturday Morning Delivery (£19.99). All you need to do is choose the delivery service and day that suits you best. You do not have to choose next day for delivery should a different day be more suitable.
DPD, TNT or Palletforce will deliver your item between 8:00 and 18:00 on your chosen day of delivery. DPD will tend to deliver smaller chairs like cushions and footstools while TNT and again Palletforce will deliver the Chairs. A tracking number will be e-mailed to you at point of dispatch and DPD will text you a one hour delivery time slot the morning of delivery if a mobile number has been provided. Please follow the instructions on your email to track your order online. TNT offer an all-day service, however most orders are delivered by 13:00. Should you need to go out you do NOT need to be in to accept delivery, simply leave a signed note advising where the goods can be left.
Should you order multiple items they may be delivered via Palletforce. Your order will arrive on a pallet and again will be delivered to the door/curb side. Please note that you will be left to dispose of all packaging inclusive of the pallet. Palletforce do not provide a tracking reference, but rough eta’s may be available by contacting our staff on 01283 576 811 on the morning of your delivery.
All our chairs will arrive to you in a cardboard box. Inside the box the tub chairs will have plastic wrapping. Remove the wrapping carefully as not to cut and of the fabric on the chair.
Order by 14:00 hours and have your purchase delivered to you tomorrow (see below for conditions) at no cost.
When will my item(s) be delivered?
- If your item(s) are in stock and you order before 14:00 hours, your delivery will arrive on the next working day.
- If tomorrow isn't convenient, you can choose a different date to suit you
- If your item(s) are in stock and you order after 14:00 hours, your delivery will arrive two working days later
- If your item(s) are out of stock, the website will show when we expect stock to arrive
- If multiple items are ordered with varying delivery dates your order will be dispatched once ALL items are in stock
- Deliveries take place between 8am and 6pm, Monday to Friday (excluding bank holidays)
- Saturday Delivery is also available at an additional cost of £19.99 - a great option if it's difficult to take time off work during the week.**
What are the costs?
Delivery from Monday to Friday is FREE to most of the UK mainland. Any chargeable postcodes will be calculated at checkout – please see below for more details.
Delivery on Saturday is £19.99 and takes place usually between 08:00 - 13:00. This is a one off charge and not on a per item basis.
Where will my item(s) be delivered?
With our Delivery Service, your item(s) will be delivered to the front door of your house, or the main entrance to your block of apartments. All couriers are unable to proceed any further than the main door to your building due to health and safety/insurance reasons. The same applies to our Saturday delivery service.
Not sure which delivery service you need? Here’s a helpful comparison table to help you decide:
|Compare Deliveries||Free Delivery||Saturday Delivery|
|How much does it cost?||Free of charge||£19.99|
|Where is it delivered?||To the main entrance of your building||To the main entrance of your building|
|How many delivery drivers?||1||1|
|How will I be notified of delivery||You will receive an e-mail with tracking information the morning of delivery||You will receive an e-mail with tracking information the morning of delivery|
|What is the delivery window||The delivery window is between 08:00 - 18:00||The delivery will take place between 08:00 - 13:00|
|When will I receive the delivery?||From the next working day, or choose a date that suits you*||The Saturday that you select at checkout|
If you reside in one of the below postcodes there is an additional delivery charge and a slightly extended delivery time purely due to the distances involved and the charges we incur from our shipping partners. Please note this is a ONE OFF payment and not done on a per item basis.
- The following postcodes will be charged an additional £25 per order and is a two day service:
- The following postcodes will be charged an additional £34.99 per order and is a three day service:
Northern Island: BT
Scottish Highlands: IV 1-40
Isle of Wight: PO
Isle of Man: IM
- The following postcodes will be charged an additional £49.99 per order and is a five day service:
Scottish Highlands: IV 41-56, KW
Scottish Islands: HS, ZE
Channel Islands: GY, JE
Scilly Isles: TR21-25
**Saturday Delivery is not available during bank holidays or paid delivery locations.